You have everything set in place to run a successful restaurant, and you think your customers are happy—but you wonder whether they are truly having a satisfactory experience in your restaurant. Is your food up to par? Is the ambience what they are looking for? Are you delivering orders in a timely fashion? How can you tell whether you need to make any changes to ensure satisfaction? One of the best ways is by gathering customer feedback. It’s an absolute must to help you ...

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