Are you hiring employees who can display emotional control? If your people are dealing with customers face to face, then you should. Emotional intelligence is the ability to monitor one’s own feelings and the feelings of others. This ability guides how one thinks and acts. Emotional intelligence is a type of social intelligence, and it’s a vital trait that your front-of-the-house employees should possess. When hiring, instead of relying on basic H.R. software to help ...

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