If you answered “yes” to the above question, you are not alone. According to a Gallup poll,
more than a third of full-time workers say they frequently check their email after working hours. The same research, not surprisingly, attributed this tr...
There are superstar servers in just about every restaurant. You know who they are. They’re personable, attentive, love meeting the public and make great money for themselves and your business. They're a great front-of-the-house asset who never sk...
I have a friend, George, who owns three restaurants. My wife and several of her friends recently celebrated her birthday at George’s upscale concept. She ordered the crab ravioli in cream sauce, which she has ordered many times before. The two fr...
There is a line in the musical Flower Drum Song: “How will we ever communicate without communication?” Here is my question to you: Is poor communication in your restaurant costing you money?
I started thinking about this during a recent road t...
From one restaurant owner to another, let’s talk staff … specifically, your front of house.
Great team members are really b...
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These recommendations can help restaurants avoid potential lawsuits
