Guest Columns


Restaurant Hospitality bloggers pinpoint what restaurant operators need to know about topics ranging from employee training to purchasing and social media.

California's new glove law stirs ire 

  • Sep 20, 2016

    Does your full-service restaurant have a fast-food approach? 1

    So many full-serve restaurants that I visit in my travels have what seems to be a quick-service mindset: They get you in, get you out and give you the bill, with little regard to your overall experience....More
  • Sep 19, 2016

    Don’t blow your one chance to stand out

    You have one shot at responding to inquiries from prospective clients. One poorly thought-out email is all it takes to instantly eliminate you from a high-dollar catered event. To ensure you are considered for $5,000- to $10,000-plus catered events, you must respond to your prospective clients in a timely manner and with a professional message. ...More
  • Aug 12, 2016

    Look for the hooks

    When I ran successful restaurants for two decades, I learned quickly that it was all about the hooks. What am I talking about? A hook is anything unique and eye-catching, different or just plain wild about how you do business — something that captures your customer’s imagination and sets your restaurant apart from the competition. It could be a drink, a secret recipe or even better, a marketing gimmick that supports your theme. Ideally, it’s all of those things....More
  • Jun 21, 2016

    How to beat the catering competition

    A captive audience provides an excellent marketing opportunity....More
  • Jun 16, 2016

    Are you hiring a staff—or a team? 1

    Hiring and retaining a great team is one of the greatest challenges we face in the restaurant business....More
  • Apr 28, 2016

    What’s my dentist got to do with it?

    I frequently talk about the power of branding, but this simple concept is lost on so many small businesses I visit, restaurants included. These owners and managers are running restaurants, not businesses, and there’s a huge difference. Who would think that my dentist would remind me of this?...More
  • Apr 26, 2016

    Have you checked your profits lately? Part 2

    How to stay busy with catering jobs year-round...More
  • Apr 12, 2016

    How to put "hospitality" back into the restaurant industry

    • See more Restaurant Hospitality blogs...More
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