Guests hold the key to improving restaurants.
For multisite foodservice providers, first-rate dining experiences depend on more than great cuisine. They also require actionable guest feedback at the local level to drive the right staff actions. While many restaurant companies have excelled in creating mechanisms that capture global guest insights, they haven’t equipped managers with the tools they need to properly discern and respond to local guest feedback. As a result, scores of restaurant managers are flying blind when it ...
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