4. Stay in touch. In an efficient restaurant, the front and back of the house need a way to talk during service. LeFranc says communication is the only way to ensure that restaurants follow what he calls “the two-minute drill”: making sure no table is allowed to sit vacant for more than two minutes. Insisting on that kind of turnaround requires communication between the servers and hosting staff. A motivated server will be more likely to make sure tables in his/her ...

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