How to Get Feedback That Benefits Your Business
By Matt Hoffman JUST ASK: A simple way to gather feedback is to have employees ask guests, Is there anything else I can help you with? SOLICIT OPINIONS:...
High Season
Pei Wei Buffalo Wild Wings Noodles & Co. Bonefish ON FIRE: The cornerstone of Buffalo Wild Wings success has been its namesake menu item, though it offers...
Pizza, Por Favor
LATIN LESSONS: Founder Antonio Swad (below) has geared everything about Pizza Patrfrom the store design to bilingual signs and staff and the price pointstoward...
Don't Overpromise & Underdeliver
By Brian Sill TEMPO MATTERS: An intuitive server knows when to slow down or pick up the pace of meal service. Many companies are experimenting with new...
PumpUp Your Profile
By Aaron Allen MEDIA SAVVY: A positive mention in a prominent publication builds credibility and generates awareness. There was a time when a good reputation...
Rethinking the Guest Satisfaction Equation
By Pam Simos Over the past few decades, restaurant operators have trained their team members that guest satisfaction depends on four concepts: Quality,...
Welcome to Texas de Brazil, where meat is king and service is imperial.
Its Meat & Greet At Texas de Brazil ROLL EM: The 450-seat Texas de Brazil in Miami features a stylish decor and an upstairs cigar bar, replete with a...
How to Discharge an Employee & Stay out of Trouble Doing It
Here's how to navigate the unpleasant, and sometimes risky process of terminating an employee. STRAIGHT TALK: As part of the hiring process, spell out...
Turnaround With Help From Your Staff
If your restaurants losing ground, your lifeline is 10 steps long these 10 steps. To turn around the performance of any troubled business, particularly...
The Multi-million Dollar Question: SHOULD You Franchise?
What do concepts like City Wok, McDonald's, Subway, Baja Fresh and Krispy Kreme have in common? They all started out as single-unit concepts and have...
Hire the Right People and Stay Out of Trouble Doing It
You have a job to fill in the restaurant, so you must interview the applicants and select the most promising ones. It appears to be a routine business...
How to Take The P.R. Plunge
As a colleague once told me, "Publicity plants the seed, promotion fertilizes the seed, advertising ripens the crop, and personal selling harvests the...
You Can Motivate Unmotivated People
If you walk around a Walt Disney World resort or theme park, you're likely to witness something that, in most other settings, would seem bizarre. It's...
Takeout Takes Off
Takeout from Those in the Know You're Only as Good as Your Packaging Everyone knows french fries aren't going to travel well, including consumers, but...
Ready For The Gold Rush: San Francisco Oven
SAN FRANCISCO OVEN CONCEPT: Sophisticated fast casual lunch and dinner service featuring a Bay area flavor palate with California wines and beer. OWNERSHIP:...
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