One reason to pay attention to the Consumer Reports study is that its findings are unusually broad-based. Ratings are based on more than 66,000 responses to the magazine's Restaurant Customer Satisfaction Survey, encompassing nearly 149,000 visits to full-service restaurant chains. It's not an opinion poll; the study compiles real-world feedback from actual customers. There were at least 250 responses for every chain in the rankings. Applebee's had the most—15,000. Who else has data like ...

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