Some accused Keller of greed when he imposed the 20 percent charge, which raised the price of Per Se's $175-per-person meal to $210. But he told the press that retention issues were what convinced him to make the move. Among the last straws were the departure of one key Per Se kitchen staffer and a request by another to come out of the kitchen and wait tables so he could pay off some personal bills. Big, big, problem for Keller. Back-of-the-house turnover is something you can't have when ...

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