You have to marvel at how much Howard Gordon got right during the planning stages of his new Itriya Café Spaghetti & Ssam restaurant in Irvine, CA. The food, the menu, the design, the location, the staffing, the proprietary equipment — almost every facet of this brand-new concept was good to go right out of the box. A little too good, it turns out. Gordon, a Cheesecake Factory alum whose former title of v.p. of business development and marketing massively understates the ...

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