It was the late 1990s when experts forecast that home meal replacement specialty operators like Dallas-based Eatzi’s would deal a mortal blow to full-service restaurants. Their prediction was right in part—customers did want to eat restaurant-quality meals at home—but wrong about where those meals would be purchased. Restaurants, not dedicated “meal solution” stores or spiffed-up supermarkets, captured much of the business. So how come Eatzi’s founder and restaurant concept genius Phil ...

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