Now that we’re learning consumers think already-lousy customer service is getting even worse, how should your restaurant respond? Consider it a sign that solid execution of hospitality basics can give you a competitive edge. Here’s how to make sure your restaurant delivers. Customer experience management consultants Empathica polls its 11,000-member consumer panel quarterly to gauge consumer sentiment. The stunningly dismal numbers from its first quarter 2010 survey (55 percent of American ...

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