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Back of the House
Sep 23, 2014
Yelp forced to manage its own reputation
A series of spats involving the restaurant review site have thrust its legitimacy and objectivity back into the spotlight....
Sep 3, 2014
Budgets, food costs taking toll on independents
A long-term decline in traffic at independent restaurants is attributed to smaller marketing budgets and rising food costs....
Aug 6, 2014
Cleveland chef dishes on healthy dining trends
Zack Bruell, who helped put Cleveland’s food scene on the map, has a new partnership with Cleveland Clinic promoting healthier diet choices....
Jul 28, 2014
Competition bubbling up in grilled cheese space
If the trend continues, these five grilled cheese concepts will soon be competing for space on a crowded block....
May 14, 2014
How net neutrality issue could impact restaurants
The ability for Internet service providers to charge tiered pricing would put restaurants with smaller online marketing budgets behind the eight ball....
Jul 19, 2013
Use email marketing to keep your customers coming back
Email can be a cost-effective tool to driving customer loyalty and ultimately more revenue....
Jul 15, 2013
Social media provides real-time customer service
New technology makes it easier for customers to comment on their experiences, while savvy restaurants are taking advantage of the added insight....
Jun 27, 2013
Customers embrace the all-American restaurant approach
Patriotism peaks on the Fourth of July, but it can also fuel successful restaurant concepts year-round....
Jun 17, 2013
Social media insights reveal top menu trends
Scallops, short ribs, octopus, cucumber cocktails and red velvet cake are driving customer loyalty, according to social media analysis....
Jun 12, 2013
Can restaurants win the grocery game?
A diverse group of operators is betting that new products can extend their brands and find supermarket success....
Poll: Repeat guests value experience over food
Online training improves on standard shadowing model
Buying worktables and sinks for your restaurant
Fresh, local, customizable offerings resonate across demographics
Three tips for complying with immigration laws
10 spicy bar food recipes to heat up your menu
Create stylish bar bites for your restaurant
Small plates, snack recipes raise the bar
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