Behavior Associates; $16.50 The title of this slim (76 pages) volume sounds innocuous, but this book can help operators and their employees avoid or mitigate big problems that arise in their bars. The authors recognize that, mixology skills aside, the greatest talent a bartender must possess is the ability to tactfully relate to a customer base in which some individuals' personality traits transform dramatically as the night wears on. This book helps bartenders identify problems while ...

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