In the April issue, Editor Michael Sanson discussed a scenario in which only seven of eight customers received their entrees. Though this problem is not unusual, the restaurant in question totally mishandled the situation. What follows are excerpts from readers who reacted to the column. Your column caught my attention as I was dealing with the same scenario just a few days ahead of your article. It was a six-top for lunch and the sixth entrée was never fired. It was the ...

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