It can be easy to overlook the tip jar on the counter when you’re a customer. But what happens when a payment transaction puts a patron on the spot to actively accept, or deny, the addition of a tip? Here’s a look at the customer psychology behind tipping, and how it’s impacted by the way payments are processed. As point-of-sale payment (POS) options begin to include additional conveniences including mobile payments via a smartphone or tablet device, restaurants may have an ...
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