2. Serenity The only time most restaurant people use the word “serenity” when it relates to scheduling is when they throw their hands up in the air and yell “SERENITY NOW!” re-enacting the famous Frank Costanza scene from the TV show Seinfeld. That’s because they face an endless stream of scheduling fire drills, mistakes, and changes as well as a cluttered, unorganized mess of sticky notes, backs of old receipts, and coffee-stained scraps of paper. Not ...

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