Establishing direct lines of communication between top management and the frontline people may not be as easy as it is with employees sitting in cubes, but it’s well worth the effort. Here are five ways to make it happen: 1. Face time: We’re seeing a trend, especially in industries like restaurant and hospitality, toward top management going out into the field for face time with frontline employees. When someone from corporate takes the time to go look those employees in ...

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