Listening is as far from a passive activity as anything imaginable. By being a passive hearer, you may take in some words, but give nothing back. Listening requires thought and effort. It means you must work at listening with you head and heart and not just your ears. And it means learning how to respond to what is being said so that you're listening communicates things others needs to hear. Here are seven steps to better listening wisdom: Practice silence. Remaining quiet ...

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