Here's an update on some of the latest stuff that's crossed my desk in the last few weeks. The first was a report on the American Customer Satisfaction Index, which measures how customers feel about their buying experiences. The 10-year-old index is finding that the more companies develop cheaper and better products, the less customers appear to be impressed. The scores of many companies have slipped in the past year. There are some standouts, however. The top scorer, with 90 points ...

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