I've mentioned this quote before, but it bears repeating. It comes from the great New York City restaurateur Joe Baum. "The restaurant industry is a soft pillow on which to rest one's head." Baum made that statement more than 20 years ago in response to the growing popularity and presence of the restaurant industry. It was his way of saying that this is a great industry, but restaurants simply provide comfort to the masses—nothing more, nothing less. I remember this quote every time ...

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