Turn random customers into regulars with rewards programs

A Technomic study shows loyalty marketing can be a valuable tool.
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Barely a third of consumers currently participate in a restaurant-based loyalty program, but 80 percent say they’d like to if their favorite restaurant offered one. Those results, according to a Market Intelligence Report from Technomic, indicate loyalty programs are an untapped resource for restaurants looking to turn random customers into regulars. The benefits of a rewards program are hard to ignore: 58 percent of loyalty-club members say they base their dining decisions on ...

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Discuss this Article 2

Victor Hainman
on Mar 27, 2013

Hi there, love the article. I myself own a fine dining restaurant here in SIngapore and come to realize the benefits of providing reward programs for customers. Recently I have implemented a feedback system from Eco ( www.geteco.com ) for my restaurant which essentially allows customers to provide feedback and in return we provide them rewards. This reward program was a win win for both parties as customers get what they want (rewards) and managers get the priceless data of valuable feedback.

doralimbert
on Apr 8, 2013

Hi Eric, firstly i would like to say i enjoyed reading the article. interesting piece on how to turn random customers into loyal customers. I am opening up a small business soon and picked up a few useful ideas. Secondly i would also like to thank Mr Victor for his tip on the feedback system from Eco. I happen to review their website and i have to say it is something that has peaked my interest. Thanks for the great read guys. Cheers :)

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