Even if you don’t work at Cheers, you should still get to know your customers by name. Restaurant employees who make a personal connection with guests have the largest impact and lead to stronger feedback scores and recommendations, according to multiple recent studies. A Goodsnitch analysis of customer feedback on more than 2,000 restaurants shows that a key driver of patron recommendations is when a customer connects with a specific employee. The Goodsnitch data comes from real-time ...

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