Wendy Dimitri is the principal of The CRB Group, a full-service restaurant consulting group specializing in independent restaurant concepts. With more than 20 years of experience in the service industry in and outside of hospitality, Dimitri has a unique perspective on the culture of customer service training and hospitality. She understands that building exceptional dining experiences is the key to building repeat business, increasing profits and setting a restaurant apart from its competition. To learn more about Dimitri and The CRB Group, visit www.thecrbgroup.com.

Posts by Wendy Dimitri

in Training Made Simple Jul 18, 2013

Even when you’re not training, you’re training

Leading by example is the most important training technique any person within the restaurant can present....More
in Training Made Simple May 13, 2013

How to ensure your trainers are on message

There are steps you can take to make sure your trainers do know your standards and how to train accordingly....More
in Training Made Simple Apr 01, 2013

In training, stress mission and vision first

New hires must understand their roles within the restaurant's mission and vision....More
in Training Made Simple Mar 11, 2013

Even born leaders need some coaching

Even natural leaders need development....More
in Training Made Simple Feb 25, 2013

Should you throw away the book?

Training staff members is the one of the most important procedures you practice in your restaurant....More
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