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> Michael Sanson
Customers Who Just Won't Leave
Several of my recent columns have considered the customer experience or, more specifically, my experience in your restaurants. And from the bottom of
Should You Ban Food Photography?
By now you've probably noticed that I spend a lot of time (and money) in your restaurants as a customer. I do so because it's simply what I like to do.
New York City's Veritas does as good a job as any restaurant at creating an atmosphere where customers are comfortable ordering wine
This Ain't No Stinkin' Party!
I recently visited a new restaurant where a group of friends (six of us) were getting together for a birthday. I'm always wary of group gatherings at
The Domino Affect: Time to Change
By now I'm sure you've seen the new Domino's Pizza commercial. It centers on changes the company has made to its product in response to customer comments.
Bacon is connecting with what he knows best: Lowcountry cuisine
State of the Industry 2010 The New Basics
DO YOU REALLY NEED TO BE TOLD HOW AWFUL THE ECONOMY WAS LAST YEAR? We didn't think so. And despite small signs of hope on the economic horizon, the truth
Do You Really Need A Boob Tube?
A friend got back from London recently and was amazed at how the art of conversation still lives in the pubs and restaurants there. It didn't matter that
The departure of a star chef can sink a ship, but not at A16.
What Will You Do To Gain An Edge?
A few weeks back Advertising Age honored what it deems are the year's top brands because of their innovation. Two restaurant names made the list: Panera
How fortunate to be the chef of Mar'sel, a gorgeous restaurant perched upon a bluff overlooking the magnificent Pacific Ocean. It's as if Chef Michael
Michael Mina Wins the Melman Award
A not-so funny thing happened on the way to this year's Melman Award ceremony: recipient Michael Mina got mugged by the flu. But the star chef and restaurateur
Servers and Cell Phones: Not Good
A friend told me recently how dismayed he was with his daughter, who thought it was okay to send text messages on her cell phone during a funeral ceremony.
Are Gourmet Food Trucks Cheating?
Back in our March online newsletter, we wrote about an emerging trend that appears to have caught on. It involves seasoned restaurant vets taking their
Raise the Business Meal Deduction!
If times aren't hard enough, the third phase of a federally mandated minimum wage hike is now in effect. It recently jumped 70 cents to $7.25. The increase
Are you ready for Gen Z?
4 ways to solve common staff challenges
Forecast: Driverless cars could help sell more drinks
‘Restaurant Week’ sales uptick averages 23 percent
3 steps to get ready for a sale
No winning with restaurant no-shows
A handgun with a side of fries
Meet Lilia, Missy Robbins' new Italian concept
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